SECURITY AND SETTINGS

What do I do if I detect suspicious activity in my account?

First of all, correctly review your trading history. It is possible that the movement that you do not recognize is a transaction that has been processed late or a movement that you do not remember doing at the time. Once you have reviewed your history and confirmed that such activity is suspicious, let us know via email at support@2gether.global and please provide us with the following information:

 

  • A clear and brief description of the problem (e.g. a card expense or crypto transfer that you did not execute, a cash withdrawal done without your knowledge).
  • The date and time of the operation (you can check it by clicking on the transaction in the 2gether app).
  • The amount and currency of the affected funds.
  • Screenshots of the suspicious transaction in the 2gether app or your bank account.

 

Once you send us that information, the Founder Care team will look into it and get back to you as soon as possible with more information about their investigation and with a solution.

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Should you not find the answer to your question or should you have a suggestion, please feel free to contact us.

The usual response time of the Founder Care team is a maximum of 48 hours.