I have made a transfer top-up, but I have not received it

Transfer top-ups usually take 2-3 working days to be displayed in your Euro account.

If more than 3 working days have passed since the transfer, please send an email to and attach the following information:


  • Proof of the transfer
  • Time and date you made the recharge
  • Amount of the top-up

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Should you not find the answer to your question or should you have a suggestion, please feel free to contact us.

The usual response time of the Founder Care team is a maximum of 48 hours.