I have done a card top-up, but I have not yet received the amount

Card top-ups are usually displayed in your Euro account as soon as they are made.

If the top-up takes longer than one hour to be displayed on your Euro account, please send an email to, and attach the following information so that we can analyze what happened:


  • Proof of movement;
  • Time and date of the recharge;
  • Amount of the top-up

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Should you not find the answer to your question or should you have a suggestion, please feel free to contact us.

The usual response time of the Founder Care team is a maximum of 48 hours.