I have done a card top-up, but I have not yet received the amount
Card top-ups are usually displayed in your Euro account as soon as they are made.
If the top-up takes longer than one hour to be displayed on your Euro account, please send an email to firstname.lastname@example.org, and attach the following information so that we can analyze what happened:
- Proof of movement;
- Time and date of the recharge;
- Amount of the top-up
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