I cannot perform card top-ups, it asks me to check with my bank

In this particular case, you should directly consult with your bank, as the operation could be rejected due to the imposed restrictions that prevent you from doing card top-ups. Usually, these top-ups are subjected to operational limits due to European regulations against fraud and money laundering.

From our side, we recommend that you try topping up your 2gether account with another card or make a transfer to your account, you can find more information about this last option here.

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The usual response time of the Founder Care team is a maximum of 48 hours.