I have not yet received my 2gether card

Remember that the 2gether card takes between 2 to 4 weeks to arrive at your delivery address.
This period might sometimes take longer than 4 weeks. This depends on two things: the location where the card needs to be sent to, and the courier services (depending on the time of the year, these shipments might take longer than usual, for example during Christmas or summer).

If you do not receive your 2gether card in the following 2-4 weeks after having requested your card, please contact to ask for additional information.

If the address provided is incomplete or incorrect, please modify it in your “Personal Area” and request a duplicate by sending an email to

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Should you not find the answer to your question or should you have a suggestion, please feel free to contact us.

The usual response time of the Founder Care team is a maximum of 48 hours.