INCIDENCES

I have not received a purchase / deposit fund on my 2gether card

To find out more about your case, we need you to send an email to support@2gether.global describing your problem and attaching the following information:

  • The day and time the charge was made in the establishment.
  • The amount corresponding to the deposit or the final amount of the purchase.
  • The proof of purchase or the receipt of the refund.

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Should you not find the answer to your question or should you have a suggestion, please feel free to contact us.

The usual response time of the Founder Care team is a maximum of 48 hours.