GENERAL INFORMATION

I want to request my 2gether card

Virtual card

Any user can get the virtual 2gether Visa card. This format allows you to carry the card on your mobile device in a convenient and secure way.

To request it, please follow these steps:

 

  1. Access your Personal Area.
  2. Go to the “2gether Card” section and click on the “Request card” button.
  3. Click “Request now”.
  4. Your virtual 2gether card will be issued and you can start using it immediately.

 

Physical card

To request a physical card, you must be a Founder Plus meaning being an Explorer, Challenger or Sato member.

You can request the physical card on the app by following these steps:

 

  1. Access your Personal Area.
  2. Go to the “2gether Card” section and click on the “Request card” button.
  3. Click “Continue”.
  4. Select “Physical” and click “Continue”.
  5. Check your address on the next screen and click “Request”.
  6. Once you have verified that the shipping address is correct, click “Request Now”.
  7. You will receive the card at the provided address within 2 to 4 weeks.

 

If you are Founder Plus and you are hesitating between one type of card or another, we recommend you request the virtual card as it has the same features as a physical card but it also contributes to the reduction of CO2 emissions.

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Should you not find the answer to your question or should you have a suggestion, please feel free to contact us.

The usual response time of the Founder Care team is a maximum of 48 hours.